How can we help?
Real humans read every message. We answer within two business days, usually faster.
Email us
hello@thepossibility.app — include the email on your account and, for billing questions, whether you subscribed monthly or yearly.
Common questions
How do I cancel or manage my subscription?
Subscriptions are billed by Apple and managed in your App Store settings: Settings → your name → Subscriptions → The Possibility. Canceling stops the next renewal; you keep Premium until the end of the paid period. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com. We can't issue App Store refunds directly, but email us if something went wrong and we'll help make it right.
My book code isn't working.
Codes are printed inside The Book of Possibility and redeem once per account. Check for typos (letters and numbers only, no spaces). If it still fails, email us a photo of the code page and your account email, and we'll unlock it manually.
How do I delete my account and data?
In the app: More → Settings → Account → Delete Account. This permanently removes your personal data from our systems, as described in the Privacy Policy. You can also email us and we'll process the deletion for you.
Audio won't play or downloads fail.
First, check your connection and that iOS is up to date. Then force-quit and reopen the app. If a specific session still fails, tell us which one — that detail usually lets us fix it the same day.
Is Jim AI private?
Your conversations are used only to power your coaching experience, are never sold, and are never used for advertising. Details are in the Privacy Policy.